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Returns/Exchanges

Return & Exchange Policy

We want you to be 100% satisfied with your purchase!

As of August 26, 2019, we are happy to offer refunds on merchandise purchased at regular price. You may also exchange the item(s) for item(s) of equal value.

All items must:

  1. Have been purchased within the last 14 days,
  2. Be accompanied by a receipt,
  3. Have original tags, and
  4. Be unworn/undamaged/in the original condition.

We reserve the right to refuse returns/exchanges on items that have been washed, soiled, or smell of smoke. 

All sales of items on sale are final.

 

Return/Exchange by Mail

Return shipping is the responsibility of the customer. We will process your refund or exchange upon receipt of the returned item(s).

To initiate a return, email LavenderandLaceBoutiques@gmail.com with:

  1. Original purchase information/receipt,

  2. Reason for the return, and 

  3. Your exchange order or refund request.

Please ensure your item complies with the Return & Exchange policy before shipping it to us, as the customer is responsible for shipping charges for us to return the item(s) to you if it does not.

If you have any questions, please contact us by email or on Facebook. We suggest that you use a trackable shipping method when mailing your return/exchange. We are not responsible for items lost or stolen in the mail. You will be notified when your return or exchange has been processed.

Ship your returns to:

Lavender & Lace Boutique

1090 Georgia Ridge Road

Searcy, AR 72143

 

Local Returns/Exchanges

To initiate a return, email LavenderandLaceBoutiques@gmail.com with:

  1. Original purchase information/receipt,

  2. Reason for the return, and 

  3. Your exchange order or refund request.

Items may be returned to us once per week at a pre-arranged location in Searcy.